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Regarding Bank Account freeze

Hello, I have Savings Account in HDFC Bank since 2019. One week before I get notification from Bank my account is freeze due to Profile declare income is not match with Transaction happened in the account and I contacted the bank and they requested for the KYC and source of income Documents and I already submitted the all documents by email to Branch Manager but after he not responding and my account is still in freeze an did already escalate this to Customer support but I not receive any proper updates, so could give advice how I can get this issues solve?

( Ramanathapuram, Tamil Nadu )

1 year ago

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A.
Dear Client,
Facing a frozen bank account can be distressing, but there are steps you can take to resolve the issue. Ensure you have submitted all required KYC documents and source of income proofs. Since the branch manager has not responded, consider visiting the bank in person, if possible, to follow up on the status of your account. If that's not feasible, persistently contact the customer support, providing them with your reference or complaint number and emphasizing the urgency of your situation. If there's still no resolution, you may want to consider lodging a formal complaint with the banking ombudsman, an independent authority that addresses customer grievances. Additionally, consulting with a legal professional may provide further guidance on your rights and potential courses of action to expedite the resolution of this matter.
Thankyou
Vidhikarya
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A.
Dear Client,
The National Cyber Crime Reporting Portal(NCCRP) is an initiative of the Government of India to facilitate victims/complainants to report cybercrime scams or complaints online and once a cyber crime scam is reported online to NCCRP, on the instruction of Cyber Crime Cell, investigating team started the routine process of investigation immediately freezing the suspected accounts of fraudsters and the victim's Bank account and you have to wait for the completion of the investigation of the scam by the investigating agency and in the course of the investigation if required they can contact and call you to record your statement or for filing relevant documents. You need to get in touch with the Cybercrime Cell of your district or state seeking their necessary action in the matter. The length of time it takes to investigate a cybercrime can vary greatly depending on the complexity of the case, the resources available to the investigators, and the cooperation of the victim. In general, cybercrime investigations can take anywhere from a few weeks to several months or even years. You can also register a complaint of cybercrime at https://www.cybercrime.gov.in/ and track the status of your complaint online. You may consult with a cyber crime expert for further guidance and steps to unfreeze your bank account.
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