Return phone purchased by offline Shop on EMI
2 months ago
My father purchased a phone at offline shop on EMI,but when i check their specifications I really don't like their specifications, I wants to return it ,can i return it? , can I get my refund?
A.Dear client,
In an EMI scheme, there are three parties involved; You, the shopkeeper and the EMI facilitating bank. Firstly, you may refer to the EMI policy and read through the cancellation terms. Returning the phone would be an viable option provided the shopkeeper or offline store agrees to it. Upon cancellation, the EMI would also be cancelled. If the store refuses to return the product, you may file a consumer complaint against the shop. In accordance with Section 24-B of the Consumer Protection Act of 1986, a State Consumer Disputes Redressal Commission is an autonomous, statutory, and constitutional organisation established in India to serve as a quasi-judicial authority at the state and union territory level, safeguarding the rights of consumers.
You may either file a complaint to your local consumer dispute forum or through the national website https://consumerhelpline.gov.in/
Thank you
In an EMI scheme, there are three parties involved; You, the shopkeeper and the EMI facilitating bank. Firstly, you may refer to the EMI policy and read through the cancellation terms. Returning the phone would be an viable option provided the shopkeeper or offline store agrees to it. Upon cancellation, the EMI would also be cancelled. If the store refuses to return the product, you may file a consumer complaint against the shop. In accordance with Section 24-B of the Consumer Protection Act of 1986, a State Consumer Disputes Redressal Commission is an autonomous, statutory, and constitutional organisation established in India to serve as a quasi-judicial authority at the state and union territory level, safeguarding the rights of consumers.
You may either file a complaint to your local consumer dispute forum or through the national website https://consumerhelpline.gov.in/
Thank you
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A.Dear Client,
The matter of refund or exchange may be taken up with the concerned offline shop or store. In case they neither refund the cost of the product nor agree to exchange the product as per your specifications, then serving a legal notice to the offline shop, file a complaint against them for deficiency in service and unfair labour practice before the Consumer Court claiming the cost of product and compensation for harassment.
The matter of refund or exchange may be taken up with the concerned offline shop or store. In case they neither refund the cost of the product nor agree to exchange the product as per your specifications, then serving a legal notice to the offline shop, file a complaint against them for deficiency in service and unfair labour practice before the Consumer Court claiming the cost of product and compensation for harassment.
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