Consumer Forum - Panasonic Refrigerator
Posted 5 years ago
I purchased Panasonic refrigerator from Online site Flipkart amounting INR 29000/- (400 Ltrs) however it did not produce cooling as per normal new refrigerator and every time I complained a person came from company and changed the settings and assured cooling. It is only after escalating it to higher management their engineers were able to identify the problem and tried fixing the same however it didn’t succeed. After 3 months of hustle-bustle they decided to replace the unit, however they did not had the same model in stock now they proposed to refund the amount. My concern is I found refrigerator of this capacity (400 ltrs) under my budget after a very long research and I even replaced my old (400 ltrs), now they want to refund the amount and in case I accept the refund I will be left with no refrigerator. Can I file suit against them, are there any chances of mine to with the case, if yes, what will be the cost.
2. As per your word, panaso. can only refund the money that you spent to purchase the machine.
3. If you would like to claim all the damages then you need to file a case with consumer court.
4. Issue legal notice through your lawyer before you approach court.
AR Legal Firm
Responded 5 years ago
first read the terms and conditions provided at the time of purchase of the above item, if it provides only refund you cannot take any action as it normal rule you have read the terms before purchasing the item, that apart from refund any delay in repair or replacement or harassment meted out...? sure you can file consumer complaint hope you are clear now, good luck
Rajeev RJ
Responded 5 years ago
Regards
Rajeev
Anonymous
Replied 5 years ago
They are willing to refund however I don't need refund as I won't find new refrigerator of 400 ltr under this budget and they don't have same model which can be replaced.
Rajeev RJ
Replied 5 years ago
why you are particular about this model. If they discontinued this model it is very difficult to replace with same model. any way you can write to Panasonic also.
Anonymous
Replied 5 years ago
I am following up with Panasonic only. I am not particular about this model however other models of same capacity (400ltr) are of much higher range and hence they are not willing to replace but agreed to refund. My concern is, it's not my lookout if they don't have same model and I have already replaced my old refrigerator (400 ltr) with this new one, so if I take refund I will have to pay hefty amount to get new refrigerator of same capacity.
Rajeev Srivastava
Responded 5 years ago
GANESH SHARMA
Responded 5 years ago
Anonymous
Replied 5 years ago
Thanks for the revert, however, I don't want to spend the amount equivalent to the unit on court procedures /fees. Then there will be no point in winning the case. What is your opinion on this. Thanks again in advance.
GANESH SHARMA
Replied 5 years ago
Winners dont do different things they do things diffrently ...All d best.. hv a nice day
Anonymous
Replied 5 years ago
Thanks _/\_
GANESH SHARMA
Replied 5 years ago
Welcome Jai Hind
Namitabh Kothari
Responded 5 years ago
Please file case against them.
They are at fault by selling faulty product.
Anonymous
Replied 5 years ago
Thanks for the revert, however, I don't want to spend the amount equivalent to the unit on court procedures /fees. Then there will be no point in winning the case. What is your opinion on this. Thanks again in advance.
Namitabh Kothari
Replied 5 years ago
In Consumer Forum you can fight your own case if you want.
Anonymous
Replied 5 years ago
Yes, agree with this. But not sure whether I will be able to compete with company's lawyer, even though I am the victim.
Namitabh Kothari
Replied 5 years ago
That's true.
All The Best
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