False committment then harassment by builder

3 years ago

During the lockdown in July 2020, I and my wife as a co-applicant made a booking for a flat with a reputed builder in Pune. Our point was very clear since the beginning that my wife cannot go to the registration office until Covid is over because we have a 9 months old baby and we can not expose her to the outside environment. The sales person assured me to get me a notarized Power of Attorney at home for my wife in my name so that I can go and do the signature for both in the registration office. Based on that confirmation I made 5% payment immediately. But from the month of November 2020, they sent me intimation and pushing me to go for registration, but when I asked them about their assurance on the POA, they refusing and pushing to go to the registration office otherwise they will cancel. Mid January 2021, they had me sign a cancellation letter in which I mentioned above the fact that they failed to keep their commitment and so they are cancelling. But the builders didn't process cancellation till now and didn't give me refund even after my regular follow up and few weeks before they were asking me to do the registration and not cancell. So now I changed my mind and I told them that ok I will continue with the booking and do the agreement but now they are showing ego and not willing to do the registration, in fact they are now demanding a higher price for the same booking of my flat. Since January they stopped responding to my calls, messages and emails. Since cancellation is not processed and refund not sure when will I get my money back, I want to continue with booking and register the agreement, but now builder is not supporting. Please advise what to do?