Simplilearn refund issue

1 year ago

Hi , i have taken a course from simplilearn for 120000 in loan with the promise of getting live virtual classes from the company but i dint get half of the classes as live virtual class so i raised complaint saying they dint fulfill lot of other things they mentioned in the brochure too ...and asked to refund me half of the amount as i am unwilling to pay the money for something fraudulent. Their counselor have assured me of giving live classes and all for which i have proof as whatsapp chat . But still they are denying the refund saying their refund agreement is signed by me and it's said as 7 days but they dint start their syllabus untill 14 days of assignment the batch how will anyone supposed to know if their quality is good or not and how will I know that if they will give me live class or not. Only after 3 months out of 6 months class i knew they were not fulfilling the promise.even the 6 months they dint give complete online classes . Only 3 months they conducted the class. I am seeking advice on how can I move forward. I sent a legal notice already for which they said that i knew all this before hand and signed the agreement . But i dint as their counsellor assured about it . I dint know that they will go back on their words. Please advice me on how shall I go forward.