Money on hold

1 week ago

Hello, there is an international company who also operates in india..it works for sending and recieving money for your online business..

Back in 2019, I started doing dropshipping..I got into that and started doing dropshipping and i made some income from that.

So i was recieving all the money on this company platform..I was naive ,that time i did not read term and conditions that they dont allow dropshipping..They have a rule of holding the amount for 21 days if there is an increase in sales figure..

Then after that they ask for manufacturing details and all that..But i was doing dropshipping and in that you dont need to have physical business..

In almost 99% of the case they ban account after knowing if someone is doing dropshipping on their platform..Thats why i have not gone to their customer support due to fear of being banned and my money is still on hold since two years and i can see that by logging in..

From the legal point of view i want to know my options..Can they have the right to snatch all my money?..its my hard earned money..The amount is not quite big but big enough to change my family poor situation..I dont want to loose that money..I cant do anything in this ?

Sorry for posting such a long question..Please can someone clarify what should i do..