Fraudlent Transaction happend Rs 90000/- Fraudlent Transaction happend Rs 90000/-

11 months ago

Sir, i was subjected to online money fraud RS 90000/- with my SBI credit card using my flipkart account and with-in 10 minutes i inform / complaint through channels (FLIPKART customer, SBI customer, and Cyber Cell) to hold all the transaction but no one did do nothing hence my money was dabited
I want advised from you that, can i file case in consumer court against all above parties for their deficiencies in services becuase if they had taken action imidiatly my hard earned money would have saved.

Kishan Dutt Kalaskar

Responded 11 months ago

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A.Dear Sir,
It is happening in many cases. You have to send legal notice and also approach the Cyber Police and also the SBI authorities to set right to recover that amount.
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Vidhi Samaadhaan Vidhi Samaadhaan

Legal Counsel Vidhikarya

Responded 11 months ago

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A.Dear Client,
Tracking of unidentified sources used by hackers in fraudulent transactions is a difficult task for the Cyber Cell. Some time they succeed and some time not. Based on the report of Cyber Cell, Bank decided for refund of money you lost in a fraudulent transaction. But in case the source of hackers or fraudsters cannot be traced out, then Bank cannot be held responsible/liable for loss of money caused for lack of your alertness while dealing a transaction through Credit card without checking the background of end receiver of the money despite your timebound information.
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Vidhi Samaadhaan Vidhi Samaadhaan

Anik

Responded 11 months ago

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A.Hello,
If someone wrongly withdraws money from your bank account then you will have to complain about the incident to the bank within three days. IF you do so then you will not have to bear any kind of loss.

RBI has also said that the fraudulently withdrawn amount from the customer's account will be returned to his bank account within 10 days on informing the bank within the stipulated time.

However, if the person informs about the fraud after 4-7 days then in such cases the customer will have to bear the loss of up to Rs 25,000,
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Vidhi Samaadhaan Vidhi Samaadhaan

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