Fighting Fake Calls: Online Complaints

April 3, 2024, 2:09 pm | Updated April 30, 2024, 7:52 pm IST
Fighting Fake Calls: Online Complaints
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In the digital age we live in today, telecommunication is becoming a daily necessity. However, as technology has advanced, fake calls have become a new kind of abuse. Many people have experienced severe grief and financial loss as a result of these uninvited and frequently fraudulent calls, which can take many different forms, from obnoxious commercial pitches to outright scams.

Although the government and telecom authorities have taken action to stop these kinds of activities, it is also the responsibility of the consumer to report these events in a proactive manner. An efficient option to notify the authorities and start taking action against the offenders is to file a complaint online.

How to Identify Fake Calls?

There are many ways that fake calls can appear, such as:

  • Calls that are unsolicited and advertise goods or services and frequently use dishonest marketing techniques.
  • Calls that attempt to get personal or financial information are made by callers posing as bank employees, government agents, or respected organizations.
  • Consistent calls meant to intimidate, threaten, or upset the recipient.
  • Prerecorded, automated calls that are commonly used for marketing or fraud.

Importance of Filing Online Complaints

Reporting fictitious calls is crucial for several reasons:

By filing complaints, people can help draw attention to how frequently these acts occur, which in turn motivates authorities to take more decisive action.

By identifying trends and hotspots through the analysis of aggregated complaints, targeted enforcement and preventive measures become feasible.

Complaints aid in the prevention of future offences by giving law enforcement the evidence they need to investigate and prosecute offenders.

Telecom service providers may be forced by online complaints to take more aggressive measures to protect their customers from phoney calls.

How to File Online Complaints in India?

As a first step, the victim of phone harassment must report the occurrence to the police and lodge a complaint in the general journal regarding harassing phone calls. In order to help the authorities identify the offender, the victim can record facts about the caller, including the caller's gender, voice tone, date and time of the call, conversational details, and approximate age. If the harassing calls continue for an extended length of time, the victim is required to file a formal complaint. In India, the following regulations are applicable for prosecuting harassers:

  • Section 354A, IPC

    This clause states that it is illegal to ask for sexual favours or make sexually suggestive remarks. The punishment for this offence is up to three years in prison and/or a fine.

  • Section 354D, IPC

    This provision says that if someone approaches a woman repeatedly to initiate a sexual relationship, even if she doesn't want to, they will be sentenced to three years in prison and a fine on first conviction and on second or subsequent conviction shall be punished for a term which may extend to five years and a fine.

  • Section 506, IPC

    According to this clause, a conviction for the offence of criminal intimidation carries a imprisonment for a term which may extend to two years, as well as a fine.

  • Section 507, IPC

    In addition to the punishment specified under Section 506 of the IPC, anyone found using anonymous communications to coerce or threaten a woman may face a two-year prison sentence.

  • Section 509, IPC

    According to this provision, someone could spend up to a year in jail and pay a fine if they offend a woman’s modesty over the phone.

Tips for Effective Complaint Filing

To guarantee that your grievance is handled efficiently, take into account the following advice:

  • Give Precise Information: Indicate the time, date, and type of the call (marketing, fraud, harassment), as well as any other pertinent information. If the caller's number is available, mention it.
  • Keep Documents Up to Date: Maintain a record of the fictitious calls you get, with call recordings included, if at all possible, as these can be very useful as proof.
  • Follow Up: If, within a reasonable amount of time after making the complaint, no action is made, follow up with the relevant authorities.
  • Report to Multiple Channels: For improved visibility and response, think about registering complaints with several agencies or service providers if the problem continues.
  • Motivate Others: Inform your loved ones about the significance of reporting phoney calls and the relevant complaint channels.


People can help fight back against the threat of bogus calls by being proactive and reporting them online. It supports broader efforts to stop fraud and preserve the integrity of telecommunications services in addition to assisting in the protection of financial security and personal privacy. Please note that every grievance matters, and that everyone can benefit from collaborative action in making the internet sphere a safer and more secure place. To know more about filing complaints for fake calls, it is advisable to consult cyber crime lawyers for insightful information.


  1. How do I complain about fake calls online?
    The National Cybercrime Reporting Portal and the helpline number 1930 are two places where complaints can be made.

  2. Does the 1930 number work?
    The national hotline for cybercrime is 1930. In the event that you become a victim of financial fraud, you can contact this number by providing the required information, which includes your name, contact details, account number, and account details of the account to which the funds were transferred.

  3. Can cybercrime recover money?
    "The money cannot be directly transferred by the cyber police to the victims' accounts. However, since the court's releasing order is needed, they can assist them in getting the victim’s money back. They will assist the victims in presenting the court with all necessary paperwork to obtain the order of release so they can recoup their money.

  4. What is 1930 for?
    You can file a complaint regarding financial cyber fraud by calling the National Cybercrime Helpline in India at 1930. On the National Cybercrime Reporting Portal (NCRP), fraud reports are also accepted.
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