No Refund From BYJU
6 months ago
As per Byju's 15 days return policy , I returned course material to them. Now for cancellation of loan and registration fee refund they are not responding. I have tried email/phonecall and send request on twitter still no answer. How can I legally claim my refund?
A.Dear Client,
From the contents of your query, it transpires that following the refund policy of Byjus, you returned the course material and on your repeated demand Byjus neither respond to your repeated calls nor refunded back your course fees on cancellation of the course . Such an unethical practice amounted to a deficiency in service and unfair trade practice. Since the institute is providing online service, the complaint needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. It may work fast to redress the grievance, failing which you may file an offline Complaint against the online service provider Before the Dist. Consumer Court under whose jurisdiction a branch of the said Institute is in operation claiming a refund of the entire course fees you remitted to them along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees. Reach out to an Advocate for serving a legal notice to the Byjus and for filing a complaint against them under Consumer Protection Act before the Consumer Court. A complaint is required to be filed before the Consumer Court within two years from the date of the cause of action.
From the contents of your query, it transpires that following the refund policy of Byjus, you returned the course material and on your repeated demand Byjus neither respond to your repeated calls nor refunded back your course fees on cancellation of the course . Such an unethical practice amounted to a deficiency in service and unfair trade practice. Since the institute is providing online service, the complaint needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. It may work fast to redress the grievance, failing which you may file an offline Complaint against the online service provider Before the Dist. Consumer Court under whose jurisdiction a branch of the said Institute is in operation claiming a refund of the entire course fees you remitted to them along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees. Reach out to an Advocate for serving a legal notice to the Byjus and for filing a complaint against them under Consumer Protection Act before the Consumer Court. A complaint is required to be filed before the Consumer Court within two years from the date of the cause of action.
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A.Dear Client, you may file a compliant with the district consumer forum and seek refund along with compensation. You can also engage a lawyer and send a legal notice first.
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