Harasment from Bajaj Finserv for Harasment from Bajaj Finserv for

1 month ago

I have not received a single rupee from bajaj Finserv as a loan in any of my bank account accounts and it is showing me EMI of 22761 and got lots of threatening call from collection team to pay the same.

Anik

Responded 1 month ago

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A.Dear Client,

In the given situation, if you are facing issues with recovery agents, taking the following steps can be considered:

1. File a Complaint Against Recovery Agents:
Lodge a complaint against the recovery agents at your local police station. Ensure to provide details of the incidents and any evidence you may have. Additionally, send a copy of the complaint to Bajaj Finserv, the concerned financier.

2. Online Complaint to RBI:
File an online complaint against the loan recovery agents appointed by Bajaj Finserv with the regulatory authority RBI. This can be done through the RBI's complaint management system at https://cms.rbi.org.in or by calling the helpline number 14440. Alternatively, you can submit an offline complaint at the Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh, PIN-160017.

3. Seek Counseling:
Consider seeking a quick counseling session with a certified credit counselor. This can help you explore your options and determine the best course of action to resolve or settle the matter.

It's worth noting that recent legal judgments, such as the one by the Hon'ble Patna High Court in the case of Dhananjay Seth v. Union of India, have emphasized the need for ensuring that recovery agents do not take the law into their hands without a court order. Taking these steps may help address the issues you are facing with the recovery process.
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Vidhi Samaadhaan Vidhi Samaadhaan

Legal Counsel Vidhikarya

Responded 1 month ago

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A.Dear Client,
In the given situation, filing a complaint against the recovery agents at the local Police Station and endorsing a copy of said complaint to the concerned financier Bajaj Finserv, a complaint against the loan recovery agents appointed by the Bajaj Finserv can be made online to the regulatory authority RBI at https://cms. rbi.org.in or by calling the helpline number 14440. The complaint may also be lodged by filing an offline complaint and submitting the same at the Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh, PIN-160017. In a recent judgment, the Hon'ble Patna High Court in the case of Dhananjay Seth v. Union of India, 2023 SCC OnLine Pat 1393, decided on 19-5-2023 directed the Superintendent of Police of all the districts in the State of Bihar, to ensure that within their jurisdiction no recovery agent of the Bank and Financial Institution might take the law into their hands without an order of the competent court of law. Further, a quick counseling session with a certified credit counselor can help you discover your options and choose the right path to resolve or settle the matter.
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