Issue with the service provided by bank

4 years ago

Dear Sir,

I availed personal loan from a bank recently and during the process I requested them to send all the loan related documents to my official address and not to my residential address. I sent emails in advance for the same and also spoke with the Sales Manager many times for the same. But even after my repeated request they sent all the files to my home due to which I suffered psychologically. It's not just me but my parents too. My parents who are not physically sound fell into depression because of seeing the loan documents. Even I am so stressed which is affecting my work too. When I approached the bank for a solution they said they did not update the communication address. This simple mistake has taken a toll on my regular life. Need your suggestion on how to handle this legally.

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Shreyash Mohta

Responded 4 years ago

A.Send the bank a legal notice for the same and thereafter file a case in the consumer forum.

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Kishan Dutt Kalaskar

Responded 4 years ago

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A.Dear Sir,
You may get issue a legal notice and also lodge a complaint with Banking Ombudsman.

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Jagannath S Pawar

Responded 4 years ago

A.You have limited legal remedy but still u can try it out itni so desire.

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Anonymous

Replied 4 years ago

Sir, when you say I can get limited legal remedy what does it mean? There is no proper regulations for these or is it something they think is negligible?

Jagannath S Pawar

Replied 4 years ago

Remedy is there but only if u desire to utilize and it is up to u to what extent u do it

Jagannath S Pawar

Replied 4 years ago

It depends what gravity u assume to their negligence or deficiency in service. U r free to take it forward legally if u so desire

Anonymous

Replied 4 years ago

Thank you Sir. Is there any specific law/regulation that talks about this issue?

Jagannath S Pawar

Replied 4 years ago

U should call me so we talk in detail

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