Seller denies refund but agreed first

1 year ago

Hai,

I have recently purchased a course online using my debit through Razorpay

Mistakenly i have used my debit card instead of credit card to make the transaction

As soon as I got know I used debit card i reached to merchant and explained him the situation at first he is ready to do the refund

He keeps telling different stories every day but now he is saying he won't refund saying that we have no refund policy

He sent me a Google doc 3-4 months back when enquired about the training and in the doc it is mentioned at bottom "no refund"

But I didn't purchased back then and brought the course on July 20 2022

On the day of purchasing course he didn't said anything about refund

Also I never accessed the course because of refund request

The course is only accessible if they add my ip's on their server but i never send them any ip's it means I never accessed their course

I have proofs to backup my statement

Can someone help me to get my money back ?

Thanks