Ordered AC on Flipcart Ordered AC on Flipcart

10 months ago

I have ordered AC on Flipcart - they have not delivered the product and not returning the money

Legal Counsel Vidhikarya

Responded 9 months ago

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A.Dear Client,
In the given situation, you can serve a legal notice to Flipkart to resolve the grievance failing which you can file a complaint before the Consumer Court or Consumer Affairs Deptt online mode through e-dakhil following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021 for redressal of your grievance. It may work fast to redress the grievance. failing which you may file an offline Complaint Before the Dist. Consumer Court under whose jurisdiction a branch or warehouse/godown is in operation claiming refund of the entire value of the defective product or to replace it with a new one along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action. In case you need any assistance in this regard, you may contact our legal team for the purpose with relevant papers.
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Anik

Responded 10 months ago

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A.Dear client,
Please send a legal notice to the company. If you still do not get a positive response, you can file a complaint against them under the consumer protection act in the district consumer redressal forum
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