laptop - many issues like cooling fan not working
6 months ago
i bought laptop. it has many issues like cooling fan not working. i called them they replaced it.one the same day of replacing cooling fan, the one of the key in keyboard malfunctions. it visited the store where i bought laptop. they reset the Operating System. ( i asked the people in store i am disappointed with it . laptop having too many issues.please replace it.but they don't accept with my arguments).now it has battery heating issue also. this much of issues just within35 days of purchase. please help me is there any way.
A.Dear Client,
In the prevailing situation, serving a legal notice to the Seller or Company's authorised outlet, file a complaint against them under Sec.35 of the Consumer Protection Act, 2019 before the Dist Consumer Commission over alleged deficiency in service and unfair trade practice claiming either refund of cost of goods or for replacement of the product along with compensation for harassment and cost of litigation. Reach out to an Advocate for further guidance and steps.
In the prevailing situation, serving a legal notice to the Seller or Company's authorised outlet, file a complaint against them under Sec.35 of the Consumer Protection Act, 2019 before the Dist Consumer Commission over alleged deficiency in service and unfair trade practice claiming either refund of cost of goods or for replacement of the product along with compensation for harassment and cost of litigation. Reach out to an Advocate for further guidance and steps.
Helpful
Helpful
Share
A.Dear
Read the Warranty: Review the warranty or return policy that came with your laptop. Manufacturers typically provide a limited warranty period during which they are responsible for addressing hardware defects. This period can vary, so be sure to check the terms and conditions.
Document the Issues: Keep a detailed record of all the issues you've experienced with the laptop, including dates, descriptions of the problems, and any communication you've had with the store or manufacturer. This documentation will be important if you need to escalate the matter.
Contact Customer Support: Reach out to the laptop manufacturer's customer support or service center to report the ongoing issues. Explain the problems you've encountered and ask for a resolution, such as a replacement or repair.
Seek a Replacement or Refund: If the laptop continues to have multiple issues and the manufacturer's warranty is still valid, consider requesting a replacement unit or a refund under the terms of the warranty. Be sure to follow the manufacturer's procedures for warranty claims.
Check Consumer Protection Laws: Familiarize yourself with consumer protection laws in your area. Some regions have laws that provide additional rights and protections for consumers, such as the right to return a defective product within a certain period.
Escalate the Issue: If you are not satisfied with the response from the manufacturer or the store, you may need to escalate the matter. Contact consumer protection agencies or regulatory bodies in your jurisdiction to seek assistance
Regards
Read the Warranty: Review the warranty or return policy that came with your laptop. Manufacturers typically provide a limited warranty period during which they are responsible for addressing hardware defects. This period can vary, so be sure to check the terms and conditions.
Document the Issues: Keep a detailed record of all the issues you've experienced with the laptop, including dates, descriptions of the problems, and any communication you've had with the store or manufacturer. This documentation will be important if you need to escalate the matter.
Contact Customer Support: Reach out to the laptop manufacturer's customer support or service center to report the ongoing issues. Explain the problems you've encountered and ask for a resolution, such as a replacement or repair.
Seek a Replacement or Refund: If the laptop continues to have multiple issues and the manufacturer's warranty is still valid, consider requesting a replacement unit or a refund under the terms of the warranty. Be sure to follow the manufacturer's procedures for warranty claims.
Check Consumer Protection Laws: Familiarize yourself with consumer protection laws in your area. Some regions have laws that provide additional rights and protections for consumers, such as the right to return a defective product within a certain period.
Escalate the Issue: If you are not satisfied with the response from the manufacturer or the store, you may need to escalate the matter. Contact consumer protection agencies or regulatory bodies in your jurisdiction to seek assistance
Regards
Helpful
Helpful
Share
Read Related Answers
Bajaj finance closed my loan and provided NOC but re-open the account
Dear Client,
In the given scenario, serving a legal notice to Bajaj Finance, file a complaint against them before the Dist. Consumer Commission for deficiency in service and unfair trade practice clai...
Money on hold
Dear Client,
Even if it is your hard-earned money, the source of income is illegal and impermissible under the company's policy. So, you cannot demand or keep that income with you as a matter of right...
Delay in work by interior designer and not providing copy of contract
Dear Sir,
You may get issue a legal notice or approach Police and settle the matter failing which approach Consumer Court.
Refund against service provide | study abroad consultancy
Dear Client,
In the absence of a refund policy on cancellation of a contract midway, it may be a difficult task to get back the refund from the service provider. However, a service provider cannot de...
Order cancellation without user consent
Dear Client,
A sentence of your query is reproduced herein that forms a part of the terms and conditions of your order cancellation policy to address your query suitably. Qoute "However, <store name>...
Read Blogs on Consumer Protection
Consumer Protection Lawyers
Find Lawyers by Location
