My CAR MET WITH AN ACCIDENT IN 2022 WHEN IT WAS 4 DAYS OLD
6 months ago
THE REPAIR ESTIMATE WAS 27% AND THE CAR WAS BUILT UP BY AUTHORIZED MARUTI BODY SHOP. THEY HAVE PAINTED MY CAR THREE TIMES JUNE-2022 / AUGUST-2022 / MARCH-2023 BUT STILL THE PROBLEM IS NOT RESOLVED. INSTEAD THE MULTIPLE TIME FULL OPENING OF MY CAR HAS MADE THE INTERNAL PANNELS AND OTHER FITTINGS LOOSE. I HAVE ASKED THE SERVICE CENTER TO REPLACE MY CAR WITH A NEW ONE AS THEY HAVE FAILED THREE TIMES AND MORE ISSUES GENERATED. THEY HAVE DENIED IT INDIRECTLY AND SAY THE DIFFERENCE AMOUNT OF SAME MODEL NEW CAR AND MY CARS SELLING PRICE IS MORE SO THEY CANNOT GIVE ME A NEW ONE. AND ASKING ME TO BELIEVE THAT THIS TIME THEY WILL PROPERLY DO THE WORK. BUT AN EXPERT IN THIS FIELD CLEARLY STATES THAT MY CAR WILL NOT BE THE SAME IF THEY REPAIR IT AGAIN AS THEY HAVE GOOFED UP THREE TIME AND REPAIRED IT MULTIPLE TIMES. MY DEMAND IS OF A NEW CAR AS IT IS CLEAR MISTAKE OF THE SERVICE PROVIDER.
Start by collecting all the documentation related to your car repairs, including repair invoices, correspondence with the service center, and any photographs that show the ongoing issues with your car. Having a clear record of the repair attempts and the problems encountered is essential. In India, consumer protection is governed by the Consumer Protection Act, 2019. You may want to approach your local Consumer Dispute Redressal Forum (commonly known as the Consumer Court) to file a complaint against the authorized Maruti body shop and the service center. Be prepared to provide all the evidence you have collected to support your case. You can request compensation for the inconvenience and financial losses you have incurred due to the repeated repairs and deterioration of your car's condition. This may include repair costs, transportation expenses, and compensation for the reduced resale value of your vehicle.
When you bought the car from the company's authorized dealer and placed it for repair to the authorized service centre post-accident while the product is under the coverage of warranty, then failure on the part of the service center to repair the damages in multiple occasions, then it is amounted to deficiency in service on the part of the service center and offer of exchange with a new one appears to be unfair and unjust that also amounted to unfair trade practice. So, on detection of defects in the product, it is termed and defined under Sec.2(34) of the Consumer Protection Act, 2019 as "Product Liability" which means the responsibility of a product manufacturer or product seller, to compensate for any harm caused to the consumer by such defective product manufactured or sold or for a deficiency in services relating thereto. So, as a Consumer, you can file a complaint u/s.35 of CPA, 2019 against the Seller, including the manufacturer and service center for deficiency in service and unfair trade practice before the Dist. Consumer Commission claiming refund of the entire value/cost of the defective product or replacement of the defective product with a new one along with compensation for harassment and cost of litigation. The complaint needs to be filed before the Dist. Consumer Commission within TWO YEARS from the date of cause of action.
Bajaj finance closed my loan and provided NOC but re-open the account
Money on hold
Delay in work by interior designer and not providing copy of contract
Refund against service provide | study abroad consultancy
Order cancellation without user consent
