Transaction Failed But Money Lost
4 months ago
I had placed an order with a famous online shopping company. However, my transaction failed but the amount was deducted from my bank account. The bank and payment gateway have confirmed to me in writing that the transaction was successful, however the online shopping company has denied my claim to the refund amount. It has been more than 3 months since the transaction.
A.Dear Client,
Since the business transaction is held online, the complaint over a deficiency in service and unfair trade practice claiming a refund of money and compensation for harassment required to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumers Affairs Deptt, GOI following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. Complaint under the Act is required to be filed within two years from the date of cause of action. If the online shopping company kept any franchisee office in your district, then you can file an offline complaint before the Dist. Consumer Commission to handle the case physically through an Advocate.
Since the business transaction is held online, the complaint over a deficiency in service and unfair trade practice claiming a refund of money and compensation for harassment required to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumers Affairs Deptt, GOI following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. Complaint under the Act is required to be filed within two years from the date of cause of action. If the online shopping company kept any franchisee office in your district, then you can file an offline complaint before the Dist. Consumer Commission to handle the case physically through an Advocate.
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A.Dear Sir,
Such things are frequent in nature. You may get issue a strong legal notice to all the concerned threatening to approach Consumer Court and also put the matter on social network.
Such things are frequent in nature. You may get issue a strong legal notice to all the concerned threatening to approach Consumer Court and also put the matter on social network.
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A.Dear Client,
If you've encountered a situation where your transaction was successful, as confirmed by the bank and payment gateway, but the online shopping company denies your refund claim, it's important to take a systematic approach. First, gather all relevant documentation, including the confirmation from the bank and payment gateway. Reach out to the online shopping company's customer support again, providing them with clear evidence of the successful transaction and the deduction from your bank account. If the company continues to deny your claim, escalate the matter by submitting a formal complaint through their official channels. Simultaneously, you may want to consider filing a complaint with your local consumer protection agency or ombudsman. Keep records of all communication and documentation, as these can be crucial in resolving the dispute. If the issue persists, consulting with legal professionals or seeking guidance from consumer forums may be necessary.
Thankyou
If you've encountered a situation where your transaction was successful, as confirmed by the bank and payment gateway, but the online shopping company denies your refund claim, it's important to take a systematic approach. First, gather all relevant documentation, including the confirmation from the bank and payment gateway. Reach out to the online shopping company's customer support again, providing them with clear evidence of the successful transaction and the deduction from your bank account. If the company continues to deny your claim, escalate the matter by submitting a formal complaint through their official channels. Simultaneously, you may want to consider filing a complaint with your local consumer protection agency or ombudsman. Keep records of all communication and documentation, as these can be crucial in resolving the dispute. If the issue persists, consulting with legal professionals or seeking guidance from consumer forums may be necessary.
Thankyou
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