Byjus not giving my refund
3 months ago
Sir, i enrolled a course in byjus on October and within the free lock period I mailed for cancellation i recieved the cancellation ticket too.. but there is no call form their side.. once after three months they called me and telling that the refund policy has changed so they can't refund . But sir I had requested for cancellation on October 2023 but the policy is changed in December 2023. What the procedure to move further. Please tell your advice.
A.Dear Client,
BYJUS being an educational service provider is accountable to its student customers for any deficiency in service or unfair trade practice. An aggrieved student dissatisfied with the service of a coaching institution can file a complaint under Sec.35 of the Consumer Protection Act, 2019 before the Dist. Consumer Commission on the ground of deficiency in service claiming refund of coaching fees taken in advance for the whole session by the service provider BYJUS who cannot claim it without providing the service as agreed. Reach out to an Advocate for serving a legal notice to the BYJUS and for filing a complaint against them under the Consumer Protection Act before the Consumer Court claiming a refund of the entire coaching fees along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees on your demand
BYJUS being an educational service provider is accountable to its student customers for any deficiency in service or unfair trade practice. An aggrieved student dissatisfied with the service of a coaching institution can file a complaint under Sec.35 of the Consumer Protection Act, 2019 before the Dist. Consumer Commission on the ground of deficiency in service claiming refund of coaching fees taken in advance for the whole session by the service provider BYJUS who cannot claim it without providing the service as agreed. Reach out to an Advocate for serving a legal notice to the BYJUS and for filing a complaint against them under the Consumer Protection Act before the Consumer Court claiming a refund of the entire coaching fees along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees on your demand
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A.Dear client,
As per Byju's refund policy, you should get a full refund if you are within the free lock period. You may address the same to their cancellation team and contact them for a full refund.
If they are unwilling to cooperate, this would fall under the category of consumer complaint. It refers to bring dissatisfied by a service provider and their policy. The dispute mechanism is provided in the Consumer Protection Act. 2019
You may call the National Consumer Helpline at 1800114000 or 1915. You may also visit the website of https://consumerhelpline.gov.in/
If you do not further get a reply back, you should serve a legal notice to the company and address your concerns.
Thank you
As per Byju's refund policy, you should get a full refund if you are within the free lock period. You may address the same to their cancellation team and contact them for a full refund.
If they are unwilling to cooperate, this would fall under the category of consumer complaint. It refers to bring dissatisfied by a service provider and their policy. The dispute mechanism is provided in the Consumer Protection Act. 2019
You may call the National Consumer Helpline at 1800114000 or 1915. You may also visit the website of https://consumerhelpline.gov.in/
If you do not further get a reply back, you should serve a legal notice to the company and address your concerns.
Thank you
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