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Q. Harassment by bank

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Anonymous

posted 2 months ago

Q.Harassment by bank
I and my husband are jobless since March, during this tenure we did settlement of our loans. Even after being jobless we were paying, but now unable to pay. These people are harassing over the phone and they cone to our place and harass us. We are not denying to pay, but currently we are not having money to pay them. Kindly advice

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Shreyash Mohta

Experience: 1 Year(s)

Responded 2 months ago

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A. ) You should do the following things

1. Write a police complaint and complain about such harassing agents.
2. Write a letter to the bank and also send a copy of the same top the RBI [Attach the Police complaint with this]
3. If the bank does not take any step, you can further move the banking ombudsman by way of a written complain and send a copy of the same to the bank and also RBI.
Thanks
Adv. Shreyash Mohta

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Prakash B A

Experience: 3 Year(s)

Responded 2 months ago

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A. ) Dear Madam, If recovery agents are harassing you and your family members , then describe each and every detail of the incident minutely in writing and send the complaint to the bank with acknowledgment. If the bank does not take any action within a month from the day you file the complaint, or rejects the complaint, or you are not satisfied with the action taken by the bank, file a complaint with the Banking Ombudsman or online at www.bankingombudsman.rbi.org.in. You can also file a police complaint along with the complaint filed with the Ombudsman.

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