A transaction fraud has happened n my Kotak Credit card on 23rd Aug 2021 for Rs.53,000 for which OTP was generated but I did not shared any OTP of card details with anyone. I had immediately informed bank regarding Fraud transaction and registered a case with Cyber crime mumbai and with RBI ombudsman. I got reply from bank that amount is uncmailed for 2 days but bank did not reverse my amount and did not make any hold on that unsettled transaction, on 3rd day it got settled. I had made numerous attempts for raising chargeback but they denoied telling that OTP was generated so it's secured mode transaction and cannot be reversed. Now the bank has assigned an Sole Arbitrator for my case for un paid fraud transaction dues and I m sending mail and Post to arbitrator to be present in hearing but he is not replying me via an mode. Bank collection manager is telling me that if I do not settle then they will attach my Other bank accounts or attach my property or salary to recover my money. I have all the proof of my official complaints to Police station and Cyber cell mumbai, even I m constantly following up with cyber cell but they and not ready to wait. Is this possible to bank to get a hold on my property/other bank account/my house. If I settle and after that I get proof of fraud transaction from Cyber cell, then will I be able to reclaim my money via this fraud transaction proof. will bank reverse my money and remove settled mark from my CIBIL report.
A.Have u made complaint in the cyber cell of police department of ur jurisdiction
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Rohan Sampat
Replied 2 years ago
Hello Sir, yes I have made the complaint immediately, talked to Mr. Sujitkumar who is PI at MBVV and he told that they are investigating the case, they have send mail to that company to whom the money has been fraud transferred and waiting for that reply. But bank is not ready to wait for reply and want money. Can we file case in Consumer court for this?
A.Dear Client
If you are able to to prove that the fraud has happened and you did not share your OTP then bank is liable to pay the money that has been deducted from your account. Let the police share the investigation report and then you might be able to do so.
Dear Sir,
You have to get issue a legal notice or approach police. You must make it clear that if he did not refund the same then you will make the issue viral on the social network.
Dear Client,
Once a cybercrime scam or fraudulent transaction is reported online to the National Cyber Crime Reporting Portal(NCCRP), on the instruction of the Cyber Crime Cell, the investigating tea...
Dear client,
You should not give in to the blackmailers or pay any additional money. Instead, it is advisable to contact the police or the cybercrime cell immediately and report the situation. Explain...
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