Travel Agency Exorbitant Cancellation Charges
11 months ago
Had booked a tour of New Zealand and paid Rs 250000 advance for 2 people to a tour company.
Visa got rejected for reasons which are not clear for us as well as the tour company.
The tour company is asking for Rs 55000 cancellation charges and are not providing biofocation of the same.
Also for the same scenario a month ago my sister was charged Rs 25000 per person.
Om the itinerary it states that 30 days prior to departure cancellation charges are 100%
(But it does not specifically state visa rejection case)
Please advise for the same.
A.Dear Sir,
You may get issue a legal notice and threaten to approach consumer Court for necessary recovery/refund of amounts with interest and compensation etc.
You may get issue a legal notice and threaten to approach consumer Court for necessary recovery/refund of amounts with interest and compensation etc.
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A.Steps may be taken in the matter are mentioned hereunder
> Reach out to concerned Vissa issuing office to know the reason behind the rejection of Vissa, if not available through request make an application under RTI Act, 2005
> Find out on the day of booking with the travel agency they possess a valid License issued by the concerned Licensing authority. In case the information refused by the Travel Agent, reach out to the office of License Issuing Authority and in case it is not available through request make an application under RTI Act, 2005
> On receipt of information from the above sources, if it appears that the travel agency is engaged in unfair trade practice, reach out to Consumer Court concerned to file a complaint against the concerned Travel Agent under CPA, 2019, claiming refund of entire money with compensation for harassment.
> Reach out to concerned Vissa issuing office to know the reason behind the rejection of Vissa, if not available through request make an application under RTI Act, 2005
> Find out on the day of booking with the travel agency they possess a valid License issued by the concerned Licensing authority. In case the information refused by the Travel Agent, reach out to the office of License Issuing Authority and in case it is not available through request make an application under RTI Act, 2005
> On receipt of information from the above sources, if it appears that the travel agency is engaged in unfair trade practice, reach out to Consumer Court concerned to file a complaint against the concerned Travel Agent under CPA, 2019, claiming refund of entire money with compensation for harassment.
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