Byjus refunded policy Byjus refunded policy

10 months ago

purchased one year pgm in byjus for 7th class.Due to huge fees difference compare to other I said want to cancel my pgm.please refund our money asking continuously they are telling processing only but not at all forwarding. Paid 61000 for 1year.according tonrefund policy with in 14 days cancellation means they have to return our money.In case they didn't return our money what should have to do"

Legal Counsel Vidhikarya

Responded 10 months ago

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A.Dear Client,

A service provider cannot enjoy the service charges collected from a customer/consumer without rendering the agreed service to the customer. On cancellation of such a contract or agreement, the service provider is duty bound to refund the charges collected from the customer taking the plea of "non-refundable", Reach out to an Advocate for guidance, and filing of a complaint against the Service provider(BYJUES) before the Dist. Consumer Commission claiming refund of entire tuition/coaching fees for deficiency in service and unfair trade practice along with compensation for harassment. However, in case you need any assistance in the matter of service of the legal notice and filing the complaint before the concerned Authorities/Forum, you may contact our legal team with the relevant papers.
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Vidhi Samaadhaan Vidhi Samaadhaan

Anik

Responded 10 months ago

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A.Dear client
In case money is not refunded by the company you can send a legal notice demanding payment of full dues. In case it is not done then file a complaint in consumer forum for deficiency in service. You can also register a criminal complaint of cheating against the defaultors under section 420 of the IPC
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