Problem with the quality and reliability or manufacturing of the Samsung M52 5G smartphone
3 months ago
This is an issue that I have encountered with my Samsung M52 5G, which I purchased on May 30, 2022. Additionally, a friend of mine also bought the same phone around the same time.
Both our phones experienced similar display problems, with lines appearing on the screens. My friend's phone was fortunate enough to still be under warranty, and Samsung repaired the display at no cost. Unfortunately, my phone, having developed the same issue shortly after the warranty expiration, required me to pay nearly 7000 Indian Rupees for the repair. This cost represents approximately 30% of the phone's original purchase price.
While I understand the limitations imposed by the warranty period, the fact that both phones, of the same model, experienced identical display issues suggests a potential problem with the components or manufacturing of the Samsung M52 5G. Given that these issues occurred in two separate instances of the same model, it raises concerns about the quality and reliability of the phone's parts.
In light of these circumstances, I am seeking guidance on whether it is possible to file a complaint against Samsung with the consumer court. I believe that the occurrence of the same problem in both phones, despite one being within the warranty period and the other just outside of it, underscores a potential manufacturing or design defect.
On detection of defects in the product, it is termed and defined under Sec.2(34) of the Consumer Protection Act, 2019 as "Product Liability" which means the responsibility of a product manufacturer or product seller, to compensate for any harm caused to the consumer by such defective product manufactured or sold or for a deficiency in services relating thereto. So, as a Consumer, you can file a complaint u/s.35 of CPA, 2019 against the Seller, including the manufacturer and service center for deficiency in service and unfair trade practice before the Dist. Consumer Commission claiming refund of the entire value/cost of the defective product or replacement of the defective product with a new one along with compensation for harassment and cost of litigation. The complaint needs to be filed before the Dist. Consumer Commission within TWO YEARS from the date of cause of action.
Format of application file u/s 71 of the Consumer Protection Act
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