Refund from byjus
3 months ago
My daughter was on and off called by byjus people to take online GATE classes,den we deposited the requisite fee but just after attending one class she was not satisfied.We asked for refund the very next day.They are just mentally torturing us and not refunding our amount.Since october 2023 we are going thru all this.What to do now?
A.Dear Client,
Start by documenting all communication and transactions with Byju's, including dates and details of the interactions. File a formal complaint with Byju's customer support, reiterating your dissatisfaction and the request for a refund. If there's no resolution, escalate the matter to higher levels of customer service, and consider reaching out through social media platforms to publicly express your concerns. Additionally, explore consumer protection avenues, such as filing a complaint with the local consumer affairs department or seeking assistance from a consumer protection organization. If the issue persists, consulting with a legal professional to understand your rights and potential legal recourse may be necessary. Remember to keep records of all correspondence and actions taken to support your case.
Start by documenting all communication and transactions with Byju's, including dates and details of the interactions. File a formal complaint with Byju's customer support, reiterating your dissatisfaction and the request for a refund. If there's no resolution, escalate the matter to higher levels of customer service, and consider reaching out through social media platforms to publicly express your concerns. Additionally, explore consumer protection avenues, such as filing a complaint with the local consumer affairs department or seeking assistance from a consumer protection organization. If the issue persists, consulting with a legal professional to understand your rights and potential legal recourse may be necessary. Remember to keep records of all correspondence and actions taken to support your case.
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