Legal action on Byjus
2 weeks ago
It's been almost an year I got myself registered as student and waiting on books. S
They promised to send books in 15 days but never did.
I had to contact each n everyday eventually end up having unpleasant customer service.
They took all the amount but never did what they promised in return. Moreover, no classes being taken now along with no books.
I have been writing, calling no responses. I need to escalate now. Please advice the legal action since I had to pay money but nothing received. They never did what they claim
A.Dear Client,
BYJUS being an educational service provider is accountable to its student customers for any deficiency in service or unfair trade practice. Since the service provider is providing service online mode, serving a legal notice, a complaint against them over deficiency in service and unfair trade practices needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection(Direct Selling) Rules, 2021 for redressal of your grievance. An aggrieved student dissatisfied with the service of a coaching institution can file an offline complaint against BYJUS if a branch of said service provider is operating in your district, under Sec.35 of the Consumer Protection Act, 2019 before the Dist. Consumer Commission on the ground of deficiency in service claiming refund of coaching fees taken in advance for the whole session by the service provider BYJUS who cannot claim it without providing the service as agreed. Reach out to an Advocate for serving a legal notice to the BYJUS and for filing a complaint against them under the Consumer Protection Act before the Consumer Court claiming a refund of the entire coaching fees along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees on your demand
BYJUS being an educational service provider is accountable to its student customers for any deficiency in service or unfair trade practice. Since the service provider is providing service online mode, serving a legal notice, a complaint against them over deficiency in service and unfair trade practices needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection(Direct Selling) Rules, 2021 for redressal of your grievance. An aggrieved student dissatisfied with the service of a coaching institution can file an offline complaint against BYJUS if a branch of said service provider is operating in your district, under Sec.35 of the Consumer Protection Act, 2019 before the Dist. Consumer Commission on the ground of deficiency in service claiming refund of coaching fees taken in advance for the whole session by the service provider BYJUS who cannot claim it without providing the service as agreed. Reach out to an Advocate for serving a legal notice to the BYJUS and for filing a complaint against them under the Consumer Protection Act before the Consumer Court claiming a refund of the entire coaching fees along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees on your demand
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