Mental harassment compensation

3 years ago

On August 21st, I tried to purchase some furniture from a website and the website crashed. My credit card charged with RS.16000 but merchant said there is no payment received. I followed up many times with merchant to check there system as the credit card bank said the amount is received by the merchant. But merchant denied again and again. Then I contacted the payment interface billdesk. Billdesk given the reference number and confirmed the payment is received by the merchant. Now when I contacted merchant they agreed and confirmed that they have initiated the refund.

I have lot of mental trauma to go through in these time. What's the possibility of filing case and how much amount I can get against mental harrasment?

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Ashok Kumar Singh

Responded 3 years ago

A.You can approach district consumer disputes redressal commission in your district and place the facts with your prayer for compensation and litigation cost etc.
Application will be under section 35 of the consumer protection act 2019.

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