Paytm Wallet fraud

5 years ago

I am Poonam Negi one of paytm customer with registered mobile number 7906383012 on 8th august one of the paytm customer called me from mobile number 7633889637 for E Kyc after that they send me link to enter the details after entering my details person had fraudly transact my amount of rs . 9364.00 to mobile number 9134573968 at 12.59 pm on same day
Point to be note

1. on 5th 2018 august I called paytm they said they will send one of their paytm executive for KYC with refrence number for KYC i.e (79501510)
on the basis of kyc that fraud has been made somehow they are leaking their customer details and wallet details.

2. after fraud i called to paytm customer within 2 hours from mobile number 9950448888 one of their executive said me not to complaint to the police station they will stop the transaction or manage from their end and also give me complaint reference number i.e (80096121) and after 2 hours they dropped me mail at 4.15 pm that they are unable to understand my complaint
it's request please do listen audio recording of paytm.

3. After disappointing response from paytm. I lodge police complaint and send Complaint details and scan copy to the paytm mail id [email protected] through which they provided me the fraud bank details on next day 9th august. but paytm didn't inform to the police and concern bank for the same fraud transaction. axis bank employee denied to register my complaint they will accept the complaint only if compalint made by Paytm in written mail.

after that I forced paytm to inform about this fraud transaction after that they inform Axis Bank after 3 days of fraud and ask me to wait one month they have gave me another refrence number (80133690) and (80498470)

note* without KYC they are accepting money from bank but not refunding amount to the same bank account but they are transferring money to any of their merchant account
Does it real meaning of KYC?

*after complaint they misguided me to not to complaint in police station but after 4 hours of fraud they are asking to lodge FIR/Police complaint

i have all the voice recordings with paytm in which they are giving different different statement regarding this fraud