Credit card settlement
2 months ago
Hello, I did a Hdfc credit card settlement in year 2021 in 4 installments. But bank didn't provide NOC. They didn't contact me for three years.but Now again in 2024 Hdfc has handed over my case to kotak bank n their collection department is forcing me to repay the settlement amounts of 49000.The problem is that I did three payments online n don't have any record of it. What should I do now?
A.Dear Client,
As per the Banking Companies(Preservation of Records) Rules, 1985, Bankk to preserve records of personal ledger, loans or advances registers, FD Interest registers not less than 8 years. Further, based on Information Technology Act, 2000, the retention of transactional records will be maintained by the Bank for a period of 10 years as per RBI Guidelines. So, you can retrieve the credit card settlement record of the year 2021 from the concerned Bank by making an application under Sec. 6(1) of the Right to Information Act, 2005 to the Public Information officer of the concerned Bank to resolve the issue in the right way.
As per the Banking Companies(Preservation of Records) Rules, 1985, Bankk to preserve records of personal ledger, loans or advances registers, FD Interest registers not less than 8 years. Further, based on Information Technology Act, 2000, the retention of transactional records will be maintained by the Bank for a period of 10 years as per RBI Guidelines. So, you can retrieve the credit card settlement record of the year 2021 from the concerned Bank by making an application under Sec. 6(1) of the Right to Information Act, 2005 to the Public Information officer of the concerned Bank to resolve the issue in the right way.
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A.Dear client,
This mistake is often commited by people.
While making the payment to such financial institution it is obvious that they would give a receipt or anything else in writing.
Check out the way you have made the payments like the cheque issued , transaction in your account in favour of the bank.
If nothing works send a legal notice.
Thanks
This mistake is often commited by people.
While making the payment to such financial institution it is obvious that they would give a receipt or anything else in writing.
Check out the way you have made the payments like the cheque issued , transaction in your account in favour of the bank.
If nothing works send a legal notice.
Thanks
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