Esaral online coaching fraud
1 month ago
I Am krishna recently i purchased a early prahar jee course from esaral app of rs 45430 but before purchasing the course they provided me misleading and false,wrong statement that the teacher they provided was the hod of allen and only three teacher nk sir ,prateek sir, saransh sir in live class but after purchasing the batch none of the teacher teaches in the live classes currently, they said you get 5 layered mentorship but after purchasing nothing have been done also same case for doubt class 5 layered doubt solving tool but nothing there also in live classes some other teacher was teaching which was not disclose publically , they said your visualisation lecture was best but they are old 8-9 years also the syllabus was changed but they cant follow with the current syllabus also they didnt provide the SD CARD that was provide for other student also the counsellor said you will montored by mentor in every week nothing have been done and when i ask for refund they refused even in their website there is nothing return that this course is non-refundable so please help me also i have the proof of refunding in recording format also they provideing many misleading information and fake promises before purchasing the batch also they tell in a batch there is around 300 student who attending the live class but reality only 32-39 student attending the class the science teacher was teaching both class same jee and neet but jee and neet pattern was not same but before purchasing they said both classes are separate ( I have all the proof in recording format, photo, calls recording, and people who committee that these people are making a scam on in their website there is no where written that this course is [ NON-REFUNDABLE]
In this particular scenario, where the institute or coaching center is delivering services online, it is advisable to take legal action by serving a robust legal notice to the company. Furthermore, a formal complaint should be filed through the e-daakhil portal (https://edaakhil.nic.in/edaakhil/), an online platform introduced by the Consumer Affairs Department of both the Government of India and the respective State Government. This action is in accordance with the provisions laid out in the Consumer Protection (E-Commerce) Rules and Consumer Protection (Direct Selling) Rules, 2021.
Utilizing the e-daakhil portal can expedite the resolution process for addressing the grievances. In the event that this approach does not yield satisfactory results, an alternative course of action is to submit an offline complaint against the online service provider. This complaint should be directed to the District Consumer Court within whose jurisdiction a branch of the institute operates. The complaint should outline the request for a full refund of the course fees paid, coupled with compensation for any distress or inconvenience caused. It is crucial to note that such complaints should be lodged within two years from the date the cause of action arose.
In the given situation, since the institute/coaching centre is providing online service, serving a strong legal notice to the company, a complaint needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Deptt of Govt. of India as well as State Govt. following the provision of the Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. It may work fast to redress the grievance, failing which you may file an offline Complaint against the online service provider before the Dist. Consumer Court under whose jurisdiction a branch of the said Institute is in operation claiming a refund of the entire course fees you remitted to them along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action.
Money on hold
Delay in work by interior designer and not providing copy of contract
Refund against service provide | study abroad consultancy
Order cancellation without user consent
Service center failed to repair the phone
