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Dear client,
In case you are not a victim of your own fault, then you can hope for a refund of your hard-earned money. As per RBI guidelines circulated vide notification dated 06/07/2017 regarding Limiting Liability of Customers in Unauthorized Electronic Banking Transactions, a customer’s entitlement to zero liability shall arise where the unauthorized transaction occurs in the following events: 1) Contributory fraud/ negligence/ deficiency on the part of the bank (irrespective of whether or

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCCRP), on the instruction of the Cyber Crime Cell, the investigating team starts the routine process of investigation immediately and on the instruction of Cyber Cell, the Bank freezes the suspected accounts linked to fraudsters and the victim's Bank account putting a lien on it and to unfreeze a frozen bank account, you have to wait for the complet

Dear Client,
Your query lacks information. However, be informed that if your complaint for credit card fraud has been closed or rejected under Clause 16(2)(a) or (b) of the Reserve Bank-Integrated Ombudsman Scheme, 2021, which refers to cases where the ombudsman found no "deficiency in service" or where the compensation sought was beyond the ombudsman's power, you have no option to appeal against the said order or decision before the Appellate Authority. However, in case your complaint was reje

Dear Sir,

For Opening/Submitting the Account

Yes: The Trust Deed (for a Trust) or other equivalent foundational/constitutional documents (like a Memorandum of Association, Articles of Association, Partnership Deed, etc.) are mandatory to submit along with the filled form to open the account.

These documents establish the legal existence and operational structure of the non-individual entity.

Power of Attorney (POA): A POA is typically required only if a person who is not one of the officiall

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCCRP), on the instruction of the Cyber Crime Cell, the investigating team starts the routine process of investigation immediately freezing the suspected accounts linked to fraudsters and the victim's Bank account obtaining an order from the court of Magistrate. You have to wait for the completion of the investigation of the cyber scam by the investi

Dear Client,

You have effectively paid interest on Rs.10,00,000 for the entire period even though SBI actually disbursed only Rs.9,00,000 till 09/09/2025, and the last Rs.1,00,000 was released by DD only on 16/09/2025 after loan closure.

This means you have a clear, quantifiable excess interest of about Rs. 29,520 on that undisbursed Rs. 1,00,000, and you can formally demand refund/adjustment of this excess by giving a written complaint to the branch enclosing the sanction letter, disbursemen

Dear Client,
Since a blank account opening form does not contain any sensitive customer information and contains the basic information and documents required by the bank and regulatory authorities for opening an account, any person can walk into a bank and collect blank account opening forms for non-individuals. But, until the same form is properly filled out, signed, and submitted with the required documents, the account opening form submitted by a non-individual is not processed by the Bank i

Dear Client,
As per the RBI Guidelines, Banks/NBFC/FI are advised to ensure that the contracts with the recovery agents do not induce the adoption of uncivilized, unlawful, and questionable behavior during recovery process. Banks/NBFCs are strictly advised to adhere to the guidelines/fair practices code during the loan recovery process. In the given situation, filing a complaint against the recovery agents of the concerned Banks at the local Police Station, a copy of the said complaint should b

Dear Client,
Once a cybercrime scam involving suspicious or fraudulent transactions is reported online to the National Cyber Crime Reporting Portal(NCCRP), on the instruction of the Cyber Crime Cell, the investigating team starts the routine process of investigation immediately and on the instruction of Cyber Cell, the Bank freezes the suspected accounts linked to fraudsters and the victim's Bank account putting a lien on it and to unfreeze a frozen bank account, you have to wait for the comple

Dear Sir.

Contact App Support

Use official channels only (in-app support, email, or website).
Example:

Email: support@namasteteenpatti.com
(check the official site for updated contact)

In-app chat or ticket system

Provide:

Your registered account details

List of pending withdrawals with amounts and dates

Any screenshots of the transactions.

Safety Tips

Avoid sharing OTP, banking passwords, or UPI PIN with anyone claiming to help.

Don’t use unofficial phone numbers or social media c