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Sir, With utmost sadness and disgust I Suman Patra on behalf of my father Mr.Nityananda Patra wants to state that I was cheated and now I regret why I bought a Yamaha Product. I bought Fzsfi v2.0 on 26th June and suddenly after a period of time the bike stopped in the middle of the road(19TH JULY) . My father called the Dealership Shreya Automobiles (Bankura,West Bengal) and they sent some guys and said battery was down and suggested my father to drive the bike regularly for around 10-12 kms, though it sounded funny. Now after buying a bike of Rs 1,02,000 I have to drive the bike for 10kms regularly wasting petrol. On the 2nd time the same problem recurred in the middle of a highway and being a 50yr aged my father had to push the bike and bring it back to the dealership, same remedy was told. On the 3RD time the story was a little bit different, though same problem they kept the bike for 2days and said the Plug was getting loose due to jerking and rest assured us the problem will not happen again. They tested the bike for 2,000 kms which was reduced and written in my service record book. As I myself didn't cover that kms. Again on the 4TH time the same problem and it was on 16TH October and I called your customer care helpline and they took a complaint (IC-33155-S3H6) and assured me that we will take strict action from our side if the problem occurs again. The most disheartening reply from your side was your Technical Advisor gave me a call and said is everything fine, I said yeah the Dealer changed the Battery and also the Battery Regulator and even they said the same problem would occur again as the time period of recurring the same problem is of 15 days from the date it is solved. Now, your Technical Advisor said I had a talk and I cannot come at this point of time due to festive season Diwali. From my side when I called your customer care helpline they said in a harsh manner that Please don’t call us again and again and we are keeping your problem under observation period and assured me that the same problem would not occur again. Finally the complaint closure mail IYM:0001647 came to me on 23rd October that necessary actions have been taken to meet your concerns. Now, after completing the second service on the 1st week of this month the same problem occurred as of 22ND November and finally I decided that I won’t be handing over my bike to the dealership service guys as according to my point of view they are simply unskilled and they have been given 4 chances. I want a new Bike of same model as I won’t be keeping a defective piece or whatsoever. Did Yamaha failed to provide me satisfactory service? Did the company cheat me? Is the company not liable to replace the defective model and provide me with a new one? These questions came to my mind and I finally took a step forward to take the issue to Consumer Forum. Now, on my part I kept Yamaha informed but they failed to resolve my problem, now I am taking this issue to Consumer Forum for proper solution. I have been cheated and I will never suggest any people to buy a Yamaha product. Kindly, follow-up with me regarding the same issue as I am taking this issue to Higher Authorities and I have brought this Issue to your notice. I will solve all the disputes there only and take strict action against the dealer Shreya Automobiles and Yamaha . Being a law student I know my rights and how to protect those. I am attaching a supporting proof of purchase document. Update- As of 24th they are changing the wiring of the bike. I am sure it is a defective Model that they sold to me. My father has to deal with such mental agony and harassment because of this negligence he has to cancel all his important work and if there is emergency any time and if the bike don't start who will take the responsibility? Finally on 27th I was handed over the bike. Even the dealer gave no assurance that the problem won't repeat again on the ground that it's an electronic product. The bike is sold in the market as a Fuel Injected model. Now, I think my father will have to push the bike each and every time it stops. Even if there is any emergency and the bike stops who will be responsible for that? If the company thinks it won't happen again for the 5th time give me in writing. As of 26th after handing over the bike on 24th November the same problem occurred and the bike stopped again. I had to put the bike on double stand and in 3rd gear the rear tyre was rotated to start the bike. I want a satisfactory and stern action to be taken and in the meantime I am finally approaching Consumer Forum. On 5th January I had a conversation with one of the representative of Yamaha motors saying that the problem won't repeat again and as of January 20th the same problem recurred for the 6th time.The representative over the phone assured me that the problem won't repeat again and stern action will be taken by Yamaha against the Dealer Shreya Automobiles. The recent complaint number- IC-35523-L4V2. The company closed the case saying that my father signed on the satisfactory note which is farce as my father said that the problem has not been resolved permanently. The dealership came and changed the battery of the bike saying that there is no further future assurance that the problem won't repeat again. Finally I think I have given the maximum chance to Yamaha for solving my problem which they failed at their end. I am approaching Consumer Forum for final solution. As of now the same problem occurred on 5th March and the dealership denied service on the ground that we cannot provide service as the case is going on in Consumer Forum.

A. dear client kindly File interim application before Consumer forum claiming interim relief
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Prabir Kr.  Chakraborty
Prabir Kr. Chakraborty Experience: 6 Year(s) West Tripura
Kishan Dutt Kalaskar Retired Judge
Kishan Dutt Kalaskar Retired Judge Experience: 33 Year(s) Bangalore
Abhimanyu  Shandilya
Abhimanyu Shandilya Experience: 14 Year(s) Kolkata
Hi its been two months my wedding photographer isn't responding to my calls n msgs n not delivering my videos n pics. I didnt sign any contract with him as he was referred to me n thought all would go well. What shall I do now

A. dear client send him a legal notice to deliver the work or you will initiate a legal action against him. you can be dragged him into consumer forum for this.
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Sir       Mats University pendri raipur is not refunding my fees saying that there is no clause of refund of fees. I take admission here in 28 July 2017 and paid full fees of first installment of RS 20000/- (twenty thousand) of RS 33000 of whole program. after attending 2 day classes and in 05 august 2017 I left collage after informing them with an application. During lefting collage they first tell me that fees is refunded according to UGC rules within 15 days. But when I go there after 15 days they refuses me to refund my paid fees. After going there 15-20 times or after 5-6 month they refunded me only 8000/- saying that they are refunding me because of humanity basis. Sir, I left collage after reading UGC rules according to which if a student left collage within 15 days they have to refund 100% fees after a deduction of not more than 1000rs or 10% of the paid amount. Sir please take action against this private University. I want my refund according to UGC rules. Sir I have already spend more than 1200rs visiting collage again and again. Sir please help me.i also have call records in which good says me that fees is not refundable. Sir please call me. my mobile no is 8839594709. They are making 2 excuses 1. There is no provision of fees refund in private universities 2. Fees should be refunded only when full fees of the program is paid. My question- is it true fees is refunded only when fees of full programme is paid??

A. dear client university rules are autonomous. no one can interfare with it. if you faced this problem then you can go through higher authority of university or take aasistance of any educational experience lawyer.
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Manoj Kumar Bohra

Posted 1 year ago

My company is a private limited company and the same is maintainable as a consumer under consumer protection act? My case is against one private bank w.r.t. Foreign Bank Guarantee default. Can same be maintained under above act? Being authorised signatory I can fight the case in person? If I am allowed to fight a case in person, I cannot engage a lawyer at the subsequent stage? My board authorised representative is a consultant who is a non-director, non-shareholder and non-employee of Company, whether same is allowed to fight a case in person?

A. dear client you can file a consumer complaint against that Bank
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I have booked hotel in dubai for my friend dubai trip via one famous online booking site. when he reached the hotel they confirmed they dont have the contract with the particular website. but the site already took the full payment from my credit card so he paid the rent in cash payment. is it possible to get the compensation?

A. dear client first lodge a complaint with police because once website people close down their site it is difficult to trace them. You can file for recover , compensation under available Laws.
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Anonymous

Posted 1 year ago

Is an overseas mobile phone company allowed to sell their mobile phone in India without a packaging box which has printed details like manufacturer name, importer name, manufacuring month&year, model name etc details. The company has only shared a receipt after payment for the new phone. Under which Indian Law, Act, Regulations, Unfair Trade Practices has the company failed to follow Indian laws protecting consumers right. Thank you.

A. dear client It is advised to engage a lawyer for your case.
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On 23 July 2015, I purchased Chevrolet Sail Diesel. I made this purchase at Thane, Maharashtra India. The vehicle covered under comprehensive warranty of 3 Year or 100,000KM. There are some repair to be done in car under warranty. But the dealer is not providing the warranty saying that car was serviced (Routine servicing) outside their dealership. Hence I wrote to the General Motor India (GMI). But GMI & Dealer both denied the warranty say same. According competition commission of India notice Case 03/2011 Dated 27/07/2015 whereby it's mentioned "OPs are directed not to impose a blanket condition that warranties would be cancelled if the consumer avails the services of any independent repairer. While necessary safeguards may be put in place from safety and liability point of view, OPs may cancel the warranty only to the extent that damage damage has been caused because of faulty repair work outside their authorized network and circumstances clearly justify such action. " Car is ready with dealer and he is asking us to pay and take the and we are telling them to deliver the car free of cost as per warranty Dealer has given us email saying that if we don't pick the car he will charge parking charges 500 Rs per day. Please help me with path forward. Reema

A. dear client there is need to overview your documnets for better advice
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Manoj Kumar Bohra

Posted 1 year ago

Sir, I have filed one consumer complaint before National Consumer Dispute Redressal Forum. My complaint is marked as deficient by the registry for want index. Please provide proforma / format of the index as applicable to above mentioned forum. Thanks in advance.

A. dear client kindly follow advice given by my advocate friend.its sufficient and better one.
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Sir, consumer forum was order to mobile company for pay the mobile cost Rs. 7000 with harrassment money of rs. 2000 to me (customer). Consumer forum this order passed after about 3 years from date of mobile purchase. Now mobile company is requiring mobile accessories from us. But mobile accessories lost by me. Please guide me. If any Judgement passed by court regarding this case please provide us. Thanking you.

A. dear client There is no need to give mobile accessories. File executive of the order
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Rajender  Prasad
Rajender Prasad Experience: 5 Year(s) New Delhi
GANESH  SHARMA
GANESH SHARMA Experience: 3 Year(s) Faridabad
Kishan Dutt Kalaskar Retired Judge
Kishan Dutt Kalaskar Retired Judge Experience: 33 Year(s) Bangalore
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